Tight Control in Beverage Operation Assignment Example | Topics and Well Written Essays - 500 words

Tight Control in Beverage Operation - Assignment Example Conversely, this has created a paradox in these arguments (R11). Therefore, the paper seeks to discuss three operational elements where tight control can affect customer satisfaction and operational ease and vice versa. Many organizations have policies and procedures that govern all its operations in service delivery to its customers. These policies and procedures ensure ease of operation and customer satisfaction. However, there may be elements of operation within a company where tight control affects customer satisfaction and the operational ease. For customer satisfaction, important operations elements must be put in place. However, in case of a tight control of these operations, both customer satisfaction, and operational ease may be affected. For instance, good service, right strategy application, and beverage expertise are good examples of operational practices that enhance a smooth operational ease. If these operational practices are taken care of appropriately, customer satisfaction would also be achieved (Slack & Stuart 28). The operational practice, therefore, improves efficiency and visibility hence enhancing profitability, competitive advantage, and customer service. Expertise in a beverage is an essential component that enhances the operational ease and customer satisfaction. For a beverage company to achieve these, a team of experts of beverage should be in charge of handling the business. Operations and supply chains needs should guide these operations. These include technology and software selection, network design for the supply chain, and management of the workforce. These strategies need to be regulated depending on the customer needs and expectations in order to maintain customer satisfaction (Tamime 24). However, if a tight policy control is put in place without considering the customer needs, the satisfaction of the customers may be affected.